FAQ’S

Where are you based?

We are based in Hatton Garden, London.

How do I work out my ring size?

There are a number of ways to work out your ring size.

1. You can buy an adjustable ring sizer for £3.50 and this will be posted the following day.

2. Visit a local jewellery store and they will size your finger for free.

3. Measure the diameter of an existing ring with a ruler and send a picture of this.

If the ring does not fit, we are able to resize the ring with a cost of £60 depending on the design and metal.

Do you work with lab grown or mined Diamonds?

We are able to source both lab-grown and mined Diamonds for any piece. All Diamonds are sourced from reputable diamond dealers in London’s jewellery district who buy from conflict free zones.

The sale of Diamonds over 1ct will always come with either a GIA or IGI certification.

What is a hallmark?

A UK hallmark is an official mark stamped on precious metal items to certify their metal content and purity. The stamp consists of a sponsors mark, a metal and finesse mark and an assay mark.

What type of metal do you work in?

We work in sterling silver, 9 and 18ct gold and platinum. Each piece can be made with your chosen metal and a legal hallmark will verify this.

What is the difference between 9ct and 18ct Gold?

The carat number refers to the amount of gold in the alloy. 9ct is 37.5% pure gold mixed with an alloy of copper, zinc, silver, palladium or platinum depending on whether it's yellow, white or rose gold. 18ct gold is 75% pure gold.

What is your typical production lead time?

The pieces can take anywhere between 5-8 weeks depending on design. Please let us know if you need the piece for a certain date and we will try our best to accommodate.

Can I customise a piece?

All jewellery is made to order which means you can customise any piece by changing stones, engravings, metal and or thickness. Please head to the enquiry page and fill out the custom form.

Do you rework old pieces of jewellery? Can I give you my old stones and metal?

Yes we can use most stones for new pieces of jewellery and we are able to remove them from existing pieces. We cannot mix old metal into new pieces but we are able to scrap metal for you.

How do I clean and care for my jewellery?

All Liberty Green jewellery is designed to last a life time. You do not have to take it off to shower, however precious pieces with precious stones must always be treated with care.

You can polish your jewellery with the polishing cloths provided upon purchase and you can always send/bring the pieces back for a yearly free professional clean and polish as part of the service.

What shipping service do you use?

All orders are shipped via Special Delivery Royal Mail Tracked & Signed For. If you are In the UK, orders will get to you the following day. Orders over £500.00 are sent free. For international orders Liberty ships using FEDEX special Delivery and prices range depending on country.

Do you ship worldwide?

YES!

What about sales tax?

Sales tax varies from country to country, please contact me with your location and we can discuss sur charges upon the pieces you purchase.